The 4 Things Successful Retailers Know About Today’s Consumer
New report identifies the changing shopping behaviour of Canadians—and suggests how retailers can adapt - Deborah Aarts || February 26, 2014 Shoppers today aren't just pleased to shop with retailers who offer several ways to buy stuff—they expect it. In fact, former nice-to-haves (like an easy-to-access storefront, a ecommerce-enabled website and a mobile shopping app) are now becoming table stakes for Canadian store operators. This is one of the key takeaways of a new survey of retail expectations conducted by PwC. The survey polled more than 15,000 consumers (located in Canada and around the world) to get a sense of what, exactly, today's shopper wants when opening his or her wallet. According to a report detailing the research, "the bar is now much higher for retailers with world-class aspirations." This is not exactly news to any retailer struggling to compete in 2014. Changing customer expectations have made it extremely difficult for store operator